RETURNS
· Electric Life is under no obligation to accept merchandise returned for ‘new’. All sales are final. Any merchandise Electric Life accepts to be returned ‘new’ must have a Return Authorization Number (RA#) assigned. No returns will be accepted without a RA#. The RA# is valid for 30 days from the date of issue. Any product returned after that date will be refused.
· A list of merchandise that is to be returned must be shipped prepaid. Electric Life will not accept any returns marked freight collect.
· All products returned in ‘new’ saleable condition within 30 days of the date of sale will be accepted, and a refund or credit will be issued subject to a 25% restocking fee. Any product return request after the 30 day period will be at the sole discretion of Electric Life. Should Electric Life choose to accept said return, an in-house store credit will be issued. Under no circumstance will a cash or credit card refund be allowed.
· All Electrical items such as Motors, Switches, Switch Kits and any wiring harness are not returnable once a sale has been made.
WARRANTY
· Electric Life warrants to its customers each part of the regulator and motor assembly to be free of defects in workmanship. The regulator assembly comes with a limited lifetime warranty, except for the motor, which comes with a 36 month warranty. Switch kits and switch kit components are warranted to be free of defects for a period of 90 days from the date of sale. Electric Life’s liability is limited to the replacement of a part found defective in accordance to the manufacturer’s standards.
· No freight or labor allowances will be made.
· Electric Life will exchange the defective part and ship it directly to the vehicle owner at no charge.
· Credit will not be issued until Electric Life verifies claim. This may take up to 45 days.
· All warranties are to be shipped freight prepaid or shipment will be returned to customer.
· Electric Life does not warranty any products that are damaged due to misuse, customer abuse, or improper modifications or installation.
· Defective parts will be inspected by Electric Life; and credit, replacement, or denial will be issued at Electric Life’s discretion. 36 months after the customer’s invoice date the lifetime warranty is subject to a usage fee and customer agrees to pay to ELI a 25% plus 1% for each month thereafter, of the cost of the replacement item.
· Any part being returned that is deemed defective must be accompanied with the original product invoice.
